Support

Get in touch

Have a question or running into an issue? We’re here to help.

For fastest response, use the chat widget (bottom-right corner) or email us directly. We typically respond within a few hours on business days.

Common questions

How do I get started? Install CatalogShot from the Shopify App Store, connect your store, and open any product. CatalogShot will suggest scenes based on your product automatically.

Which product types work best? CatalogShot is optimised for non-apparel physical products: candles, skincare, food & drink, home goods, jewellery, wellness, and more.

Does CatalogShot work with apparel? It’s not designed for apparel or fashion — products that need to be worn or modelled on people are out of scope.

What happens when I activate a photo? The generated photo is pushed directly to your Shopify product gallery. The original photo is preserved and the AI photo is added alongside it.

Can I bulk-generate for my whole catalog? Yes — the Growth and Scale plans include bulk generation. Queue your entire catalog overnight and review results in the morning.

What if I don’t like a generated photo? Just generate another one. You only activate photos you approve — nothing pushes to Shopify without your confirmation.